Terms of Use

You must be at least 18 years old to create an Altivo account or use Altivo.

By creating an account or using the service, you represent that:

• You are at least 18 years old
• You have the legal capacity to agree to these Terms
• Your use of Altivo will comply with applicable law

Altivo does not represent or guarantee that a user is licensed, certified, trained, or otherwise legally authorized to provide barbering, cosmetology, esthetics, beauty, personal-care, or other professional services.

You are solely responsible for complying with applicable licensing, education, apprenticeship, employment, health, safety, and professional regulations.

Altivo provides business-management tools designed for independent professionals.

Features may include:

• Income tracking
• Client management
• Business metrics
• Goals and progress tracking
• Reminders
• Reporting
• Professional insights
• Business organization tools
• Other related features

Features may vary depending on your subscription tier, device, location, beta status, or product version.

Altivo may add, change, suspend, or discontinue features from time to time.

You may be required to create an account to use certain Altivo features.

You agree to provide accurate information and keep your account information reasonably current.

You are responsible for:

• Protecting your login credentials
• Activity occurring through your account
• Notifying Altivo if you believe your account has been compromised

You may not create an account using false information or impersonate another person.

Altivo may offer multiple access tiers, including:

Free

A limited-access version of Altivo with selected features.

Pro

A paid subscription providing access to additional or full product functionality.

Founder

A special access tier that may be provided at Altivo’s discretion to selected users, testers, supporters, or early participants.

Founder access is not guaranteed to be available for purchase and may have conditions determined by Altivo.

Paid subscriptions are intended to be purchased through the Apple App Store or Google Play.

Unless otherwise stated at the time of purchase, paid subscriptions automatically renew until canceled.

Subscription pricing, billing period, renewal terms, trials, and applicable taxes will be displayed through the applicable platform before purchase.

Apple or Google processes applicable subscription payments.

Your purchase may also be subject to the applicable platform’s terms and conditions.

You may cancel an Altivo subscription through the platform through which you purchased it.

For example:

• Apple App Store subscriptions must generally be managed through your Apple account
• Google Play subscriptions must generally be managed through your Google Play account

Deleting the Altivo app does not necessarily cancel a subscription.

Deleting your Altivo account also does not necessarily cancel an Apple or Google subscription.

You are responsible for canceling recurring billing through the applicable platform.

Unless required by law or the applicable platform’s rules, cancellation generally takes effect at the end of the applicable paid billing period.

You may request deletion of your Altivo account.

Account deletion may be available directly within the Altivo application.

A web-based deletion request is also available at:

https://altivoone.com/delete-account

Altivo may require reasonable verification of account ownership before processing an external deletion request.

Deletion of your Altivo account does not automatically cancel an Apple App Store or Google Play subscription.

Certain information may be retained where reasonably necessary for legal, security, accounting, fraud-prevention, dispute-resolution, or regulatory purposes.

You retain your ownership rights in information, content, photographs, business records, and other materials you provide to Altivo.

You grant Altivo a limited right to host, store, process, transmit, reproduce, and otherwise use your content only as reasonably necessary to provide, secure, maintain, and improve the service or as otherwise permitted by these Terms and the Privacy Policy.

You represent that you have the necessary rights and permissions to provide any information or content you upload or enter into Altivo.

Altivo may allow you to store information concerning your clients.

You are solely responsible for:

• Obtaining any necessary consent or authorization
• Complying with privacy and data-protection obligations applicable to your business
• Ensuring information is collected and used lawfully
• Keeping client information reasonably accurate
• Not uploading information you do not have the right to possess or process

Altivo does not independently verify whether you have obtained appropriate permission from your clients.

You may be able to upload images or other materials to Altivo.

You must not upload material that:

• Violates another person’s privacy rights
• Infringes intellectual property rights
• Is unlawful
• Contains malicious code
• Is fraudulent or deceptive
• You are not authorized to possess or use

Altivo may remove content where reasonably necessary to protect the service or comply with law.

Altivo may integrate with third-party services, platforms, booking systems, or business tools.

Third-party services are governed by their own agreements and privacy practices.

Altivo does not control third-party systems and does not guarantee:

• Their availability
• Their accuracy
• Their compatibility
• Their continued integration with Altivo

Altivo may change or discontinue third-party integrations if providers modify or discontinue access.

Altivo may calculate or display:

• Revenue totals
• Trends
• Client metrics
• Business performance information
• Goals
• Projections
• Insights

These outputs depend on the information entered, imported, or otherwise available to Altivo.

Altivo does not guarantee that calculations, estimates, projections, or reports will always be error-free or complete.

You are responsible for verifying information before relying on it for important business or financial decisions.

Altivo is a business-management software service.

Altivo is not:

• An accountant
• Tax preparer
• Financial adviser
• Investment adviser
• Attorney
• Licensing authority
• Employment adviser

Information provided through Altivo is for informational and organizational purposes.

You should consult qualified professionals when professional advice is required.

Altivo does not guarantee:

• Increased revenue
• Increased bookings
• Client retention
• Business growth
• Profitability
• Specific financial results
• Professional success

Your results depend on numerous factors outside Altivo’s control.

Altivo may introduce artificial intelligence-powered features, including future versions of Altivo Coach.

AI-generated information may be incomplete, inaccurate, outdated, or inappropriate for a particular situation.

AI output should not be treated as professional legal, financial, medical, tax, or other regulated advice.

If Altivo introduces third-party AI providers, additional terms or disclosures may apply.

You may not use Altivo to:

• Violate applicable law
• Harm or harass another person
• Commit fraud
• Access another user’s account without permission
• Circumvent security measures
• Introduce malware or harmful software
• Scrape or extract information in an unauthorized manner
• Interfere with Altivo systems
• Reverse engineer the service except where expressly permitted by law
• Resell or commercially exploit Altivo without authorization
• Upload unlawfully obtained personal information
• Infringe another party’s intellectual property rights

Altivo may provide beta, testing, preview, experimental, or pre-release functionality.

Such features may:

• Contain errors
• Be incomplete
• Change without notice
• Be discontinued
• Cause unexpected behavior or data issues

You acknowledge that beta functionality may not be suitable for mission-critical business use.

Feedback you voluntarily provide may be used by Altivo to improve its products.

Altivo and its related software, branding, designs, logos, interfaces, features, documentation, and other proprietary materials are owned by Altivo One LLC or its licensors.

These Terms do not transfer ownership of Altivo intellectual property to you.

Subject to your compliance with these Terms, Altivo grants you a limited, personal, non-exclusive, non-transferable, revocable right to use the service for its intended purposes.

If you provide ideas, suggestions, recommendations, or feedback concerning Altivo, you grant Altivo permission to use that feedback without restriction or compensation to improve, develop, market, or operate its products.

This does not transfer ownership of your underlying business data or client information.

Altivo may occasionally experience:

• Downtime
• Maintenance
• Bugs
• Service interruptions
• Third-party outages
• Feature changes

We do not guarantee uninterrupted or error-free operation.

Altivo may modify the service when reasonably necessary for product, security, technical, legal, or business reasons.

Altivo may suspend or terminate access where reasonably necessary if you:

• Violate these Terms
• Use Altivo unlawfully
• Threaten the security of the service
• Abuse the platform
• Fail to pay applicable subscription fees
• Create material risk to Altivo or other users

Where appropriate, Altivo may provide notice before termination.

You may stop using Altivo at any time.

To the maximum extent permitted by law, Altivo is provided on an “as is” and “as available” basis.

Altivo One LLC disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, and other warranties to the extent permitted by law.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

To the maximum extent permitted by applicable law, Altivo One LLC will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of Altivo.

This may include loss of profits, business opportunities, data, goodwill, or other intangible losses.

To the extent liability cannot legally be excluded, Altivo’s liability will be limited to the maximum extent permitted by applicable law.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

To the extent permitted by law, you agree to indemnify and hold harmless Altivo One LLC from claims, liabilities, losses, and reasonable expenses arising from:

• Your unlawful use of Altivo
• Your violation of these Terms
• Your violation of another party’s rights
• Client information or content you upload without appropriate authorization
• Your professional services or business activities

Altivo’s collection and use of information is described in the Altivo Privacy Policy.

The Privacy Policy is available at:

https://altivoone.com/privacy

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Subject to applicable consumer-protection laws, disputes arising from these Terms or Altivo will be handled by courts with appropriate jurisdiction in Florida.

Altivo may update these Terms from time to time.

If a change is material, Altivo may provide notice through the app, website, email, or another appropriate method.

The Effective Date at the top identifies the current version.

Your continued use of Altivo after updated Terms become effective constitutes acceptance to the extent permitted by law.

These Terms, together with applicable policies and any additional terms presented for specific features, constitute the agreement between you and Altivo regarding the service.

If a provision is found unenforceable, the remaining provisions remain in effect.

Questions regarding these Terms may be sent to:

Altivo One LLC

Email: [email protected]